Amine A. is a Senior Product Specialist at Coveo since March 2021, bringing extensive expertise in technical support and customer advocacy. Previously, Amine held various positions at OVHcloud from October 2014 to August 2020, including Support Team Lead, where responsibilities included orienting support agents, conducting quality audits, and developing training materials. In the DevOps Anti-DDoS role, Amine provided solutions for DDoS attacks and created internal training documentation. As a Support incident niveau 3 - Team VIP, complex issue resolution for high-profile clients was a key focus. Amine's career began in customer support, assisting clients with technical and commercial concerns. Academic credentials include a Diplome d'études collégiales in informatique de gestion from Cégep du Vieux Montréal and a Diplome d'études secondaires from Polyvalente Ste-Thérèse.
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