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Chan O.

Support Technician

Chan O. is a Support Technician at Covetrus since September 2023, responsible for processing tech support contacts, documenting customer issues, and educating customers on product features to enhance productivity. Previously, Chan O. worked as a Business Analyst at Sure Power Consulting, addressing billing issues for utility customers, and as a Customer Care Advocate at iRhythm Technologies, Inc., where assistance was provided to patients and healthcare providers. Additional experience includes roles at Austin Energy as a Utility Account Specialist and Customer Solutions Coordinator, where responsibilities encompassed customer account adjustments and service delivery improvements, as well as an Enrollment Counselor position at Western Governors University, guiding students through the enrollment process. Chan O. holds a Bachelor's degree in Business Administration from Cardinal Stritch University.

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