John Marshall is an experienced leader in technical support and service delivery, currently serving as Director of Technical Support at Covetrus since 2021, where responsibilities include optimizing processes and enhancing customer service. Previously, John held senior management roles at OpenText from 2016 to 2021, leading award-winning teams in Carbonite Service Delivery and Support Operations to improve customer experiences. Earlier in John's career at Carbonite from 2012 to 2016, John was a Team Lead in Support Operations, overseeing training and quality initiatives. Additionally, John served as IT Director for the Prudence Island Volunteer Fire Department from 2010 to 2015. John holds an MBA in Digital Transformation Leadership and a BS in Integrated Studies with a focus in Digital Forensics from Champlain College, along with an AS in Computer Networking.
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