Chung Yu is an accomplished professional with extensive experience in product management and customer service operations. Currently serving as a Senior Product Manager at Cox Communications since July 2014, Chung has previously held significant roles such as Director of Call Center Technology at Comcast and Director of Enterprise Guest Services & Contact Center Operations at Toys R Us. Expertise includes leading mission-critical initiatives like the development and deployment of CRM solutions and managing outsourced contact center vendors. With a foundation in military intelligence as a former Intelligence Specialist in the US Navy, Chung possesses strong project management skills acquired through roles in various organizations, complemented by a BBA in Management from The University of Texas at Arlington and a background in engineering.
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