Dawn Jones is a strategic operations leader with over 20 years of experience in business transformation, operational efficiency, and product launch success across Field Services and Customer Care. They began their career as an Economic Specialist and later worked as a Program Specialist for the Kansas Department of Labor. Dawn held various roles at Cox Communications, including Product Launch Manager, Senior Analyst, and Senior Manager in Customer Operations, where they significantly improved product launch processes and operational strategies. Their contributions led to notable achievements, including a 90% improvement in work order accuracy and recognition with multiple Synergy Awards.
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