Eric Ratana

Eric Ratana has a solid background in technical support and system administration, beginning with a role as Tier 1 Technical Support at IBBS, where responsibilities included troubleshooting network issues and establishing email clients. Following that, Eric served as an IT Analyst Mobility Intern at NCR Corporation, focusing on cost optimization projects, and later worked as a Design and Configurations Technician at Cbeyond, managing phone systems. Eric’s experience continued as a System Administrator II at Onepath LLC, managing user and email accounts. From May 2017 to May 2022, Eric worked as a Tier 3 Email and Okta Platform Support Engineer at Cognizant Softvision before taking on the role of Senior Software Engineer at Cox Communications, where Eric implemented incident management best practices to enhance operational efficiency and maintain SLA compliance. Eric holds a Bachelor of Science in Information Technology with a concentration in Business from Southern Polytechnic State University.