Jeff Veres is the Director of Self Service at Cox Communications, where they oversee the IVR, AI Chatbot, and Authentication work-streams. Prior to this role, Jeff served as a Management Consulting Manager at Accenture from 2008 to 2014, specializing in Customer Relationship Management and managing various projects across major telecom and insurance companies. Jeff earned a Bachelor of Business Administration in Communication and Management from Emory University in 2007.
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