Jennifer Pendleton is an accomplished professional with extensive experience in operational analytics and vendor relations, currently serving as a Manager of Vendor Relations at Cox Communications since August 2014. In this role, Jennifer manages Call Center outsourcing performance metrics and leads the execution of the company's outsourcing strategy. Prior experience includes positions such as Senior Analyst at Cox Communications, where Jennifer drove customer loyalty initiatives, and Sr. Manager of Operational Analytics at Cbeyond Inc., overseeing core operations and process improvement audits. Educational qualifications include an Associate's Degree in Psychology from Dalton State College and further studies at Georgia State University.
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