Jennifer Ramirez

Jennifer Ramirez is a seasoned professional with extensive experience in client performance management and customer care sales, primarily at Cox Communications since August 2010. In various managerial roles, including Sr. Manager of Client Performance Management and Customer Care Sales Manager, Jennifer has consistently exceeded performance goals, created impactful sales incentives, and developed coaching strategies that enhanced team productivity. Previous roles include leadership positions at Medco Health Solutions, Citicorp Trust Bank, and Citibank, where Jennifer was instrumental in improving service quality, reducing average handle times, and delivering training programs. Jennifer holds a Bachelor's Degree in Business Management from the University of Phoenix.