Ryan Roberts

Ryan Roberts is a CX strategy and service design leader with experience in human-centered web and app design, currently serving as Senior Manager of CX Service Design at Cox Communications. Ryan previously held roles at AT&T, including Principal CX Strategist and Lead Manager of eCommerce, where they significantly impacted user experiences for a flagship app used by over 12 million monthly active users. Early in their career, Ryan contributed to scaling an eCommerce startup from $0 to $20 million in revenue. Ryan earned a Bachelor of Arts in English from Furman University and has a diverse skill set in CX strategy, UX research, and digital sales.