Sean Higgins is the AVP of Contact Center Strategy and Operations at Cox Communications, a position held since 2024. They lead the strategic design and optimization of contact center operations, focusing on labor strategy, capacity planning, and performance analytics. Previously, Sean served as AVP of Workforce and Data Analysis, where they guided a team in ensuring efficient operations and data-driven decision-making. Their extensive experience at Cox includes roles in strategy, workforce management, and vendor relations, contributing to significant operational improvements.
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