CPaaSAA is where the Intelligent Engagement ecosystem does serious work.

AI is not an upgrade to the communications stack — it’s a reset. The companies navigating it well aren’t doing it alone. CPaaSAA brings together telcos, CPaaS platforms, contact center and CRM leaders, voice AI innovators, hyperscalers, and the enterprises deploying them, because the next era of communications won’t be built by any single company.

Not a trade body. Not a membership club. A working platform — 100+ ecosystem participants building partnerships, insights, and capabilities around three things that matter:

Trust — network APIs, sovereignty, verified engagement

Intelligence — AI Voice, agentic communications, Intelligent Engagement research

Acceleration — working groups, CAVE roundtables, advisory, and CASA, our annual summit in Amsterdam

Research that names what’s actually happening. Rooms where the right people speak candidly. Execution that turns industry conversations into real deployments.

If you’re building at the intersection of communications and AI, you’re in the right place.

CPaaSAA

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CPaaSAA

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