Michael MacIukiewicz

Michael Maciukiewicz has held various roles in the technology industry since 1999. Michael began at PDQ.net as a Commercial Support Supervisor, where they administered and troubleshooted user accounts for web, email, FTP, and Internet connectivity. Michael also assisted with inbound and outbound calls and answered emails for the commercial support group.

In 2001, they joined Lattice Communications as a Support Technician. In this role, they assisted clients with troubleshooting Internet connectivity, email, FTP, web, and other networking issues. Michael generated and followed up on trouble tickets until customer satisfaction was achieved.

Maciukiewicz then worked at FXI Corporation as a Technical Support Representative in 2003. Michael participated in a project to migrate over 20,000 Qwest Communications DSL circuits to Covad Communications network. This involved configuring broadband routers and modems and collaborating with technicians in the field to troubleshoot routers, modems, and data circuits.

In the same year, Maciukiewicz joined The Planet as a Sr. Technical Support Specialist. Michael assisted customers via telephone, live chat, and trouble tickets with troubleshooting and resolving problems with Internet and network-based services on their dedicated and virtual servers. Michael also communicated technical notes to data center staff and supervisors through the trouble ticket system.

Maciukiewicz advanced to the position of Technical Support Supervisor at The Planet in 2005. In this role, they supervised the technical support team for a large data center, managing over 20,000 clients and 40,000 servers. Michael maintained the schedule, assured proper staffing levels for various modes of support, and handled disciplinary actions according to company guidelines.

In 2009, Maciukiewicz became an Advanced Services Systems Administrator at The Planet. Michael responded to alerts from monitoring systems and managed server security packages. Michael also resolved security issues on servers, installed and managed backup clients, and provisioned clients on backup servers.

Since 2010, Maciukiewicz has been working at cPanel. Michael initially joined as a Technical Analyst III, answering customer questions and requests, troubleshooting software issues, and documenting repeated issues. In 2014, they transitioned to the role of System Administrator.

Overall, Michael Maciukiewicz has extensive experience in technical support and system administration, with a focus on troubleshooting, customer service, and team supervision.

Michael Maciukiewicz attended J. Frank Dobie from 1988 to 1991, focusing on General studies. Michael did not obtain a degree from this institution. Furthermore, they hold a certification in CCNA from Cisco, although the specific month and year when they obtained this certification are not provided.