William Lam

William Lam has extensive work experience in the tech industry. From 2014 to 2018, they worked at Hostgator.com as a Junior System Administrator Level 3 / Triage. In this role, they provided support to customers with dedicated servers, troubleshooted server issues, and trained and developed junior staff members. William was proficient in Linux Bash commands, various DNS records functions, and MySQL language.

Starting in 2018, William joined cPanel as a Linux Technical Analyst. In this role, they provided top-tier support using ZenDesk system for cPanel/WHM software inquiries and issues. William also created technical articles to help deflect customer tickets and provided detailed bug reports using JIRA system. Their attention to detail and dedication to customer satisfaction were highly valued.

William Lam earned a Bachelor's degree in Computer and Information Sciences and Support Services from the University of Houston, where they studied from 2009 to 2014. In addition to their degree, they also obtained certifications in "Introduction to Linux" from LinuxFoundationX and "LFS101x.2: Introduction to Linux" from The Linux Foundation. The specific months and years of obtaining these certifications are not provided.