Michael Beverley

Michael Beverley is an experienced customer service professional with a strong background in managing teams and delivering exceptional customer experiences. Currently serving as a Customer Service Manager at CPG Logistics since July 2022, Michael previously held the position of Head of Customer Experience at Lazy Susan, where responsibilities included scaling operational capacity and optimizing team interactions with clients. Prior roles include Customer Service Manager at FatFace, where Michael oversaw a large team and focused on recruitment, training, and performance enhancement. Michael's earlier experience as a Police Contact Centre Supervisor at Hampshire Constabulary involved managing a high-performing team and ensuring service level agreements were met. Michael holds a Bachelor's degree in Forensic Biology from the University of the West of England.