Amy Hatfield is a dedicated and detail-oriented Director of Operations with extensive experience in technical support and operations management. They have held various roles, including Senior Help Desk at Cohen & Grigsby, P.C., and Senior Telecommunications Engineer at M*Modal, showcasing a strong ability to align service delivery with organizational goals. Currently, they serve as a Mitel System Engineer at cpITelecom, where they provide Tier 3 systems support and develop implementation workflows. Amy's commitment to professionalism and continuous improvement is evident through their history of mentoring team members and enhancing customer relations. They earned an Associate's degree in Electronic Engineering Technology from ITT Technical Institute.
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