Peter Hayes is an accomplished professional with extensive experience in customer support, success, and managed services across multiple organizations. Currently serving as Practice Director for Managed Services at Cprime, Inc. since October 2020, Peter leads all aspects of the practice, overseeing delivery, support, customer success, and pre-sales activities. Prior roles include Senior Manager of Engineering Support and Professional Services Delivery, where Peter enhanced sales conversion rates and introduced innovative frameworks to improve customer retention and revenue. With a background as Principal Small Business Consultant at Workroom Creative and Vice President of Customer Success & Marketing at OnLink, Peter has demonstrated a strong ability to drive client success and increase product adoption through strategic initiatives and customized solutions. Peter's earlier experience at Zenfolio, Inc. involved significant contributions to customer support leadership, achieving high customer satisfaction scores. Peter holds an MFA in Photography and Digital Imaging from the Maryland Institute College of Art and a BFA in Photography from Wayne State University.
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