Mónica Santos, PhD, is a Senior UX Designer at the Crown Prosecution Service and has extensive experience in user experience design across various high-profile organizations. Previously, Mónica worked as a Senior UX Designer for HM Revenue & Customs and the Department for Education, where they led design initiatives and collaborated closely with stakeholders. Mónica has also contributed to the field as a lecturer at Instituto Politécnico do Porto and provided consulting services as a Senior UX Design consultant at User First Design. Currently pursuing an MSc at Faculdade de Engenharia da Universidade do Porto, Mónica holds a PhD from Imperial College London.
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