Customer Experience is no longer about surveys. It’s about signals.

What are the consequences for a company if it knows a customer is dissatisfied even before the customer complains or realizes their dissatisfaction?

With CQI, you can detect and act on customer dissatisfaction before it turns into a complaint, churn, or lost revenue - thanks to real-time AI-driven signals.

CQI is an AI-powered Customer Experience (CX) and Customer Intelligence platform that helps enterprises understand, measure, and improve customer relationships in real time and at scale.

At the core of CQI is Verified CX - a new approach to CX management that goes beyond traditional NPS  and point-in-time feedback. The platform unifies conversational intelligence, customer feedback, behavioral data, and operational events into a single, continuously updated metric: the Customer Quality Index (CQI).

CQI provides an AI-driven score that reflects each customer’s true relationship health across the entire customer lifecycle. Powered by advanced AI and predictive analytics, CQI continuously learns from every interaction, correlates experience signals with operational data, and surfaces early friction, churn risk, and growth opportunities - often before customers complain or disengage.

CQI goes beyond insight delivery. The platform activates intelligence by triggering targeted interventions, personalized engagement, and automated actions across sales, service, and operations. This enables organizations to reduce churn, increase retention, drive upsell and cross-sell, and improve customer satisfaction, all based on trusted, real-time data.

Whether the objective is maximizing customer lifetime value (CLV), reducing operational costs, or building long-term customer loyalty, CQI transforms complex, fragmented data into clear, actionable intelligence - helping teams anticipate customer needs, resolve issues proactively, and drive sustainable business growth.

#AI #VerifiedCX #ChurnPrevention

CQI Sense

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