Ben Shupe

Ben Shupe has a diverse work experience spanning over two decades. Ben currently serves as the Chief Operating Officer at C&R Software since September 2021. Prior to that, they held the position of Vice President, Global Professional Services at the same company from June to September 2021.

Before joining C&R Software, Ben worked at FICO for eight years. Their roles at FICO included Senior Director and Practice Lead from May 2019 to June 2021, Director of Professional Services from April 2016 to May 2019, and Senior Manager, Program Management from May 2013 to April 2016. As Senior Director and Practice Lead, they led a team responsible for designing and implementing Debt Manager and other solutions within FICO's Collections & Recovery practice. Ben also supervised a team of Program Delivery Managers and led key implementations of the Debt Manager application for FICO's major banking and collection agency clients.

Prior to their tenure at FICO, Ben served as a Founding Partner at The VENG Group from October 2011 to May 2013. In this role, they co-founded and led the incorporation of the firm. Ben also led the technology practice, providing outsourced CIO services to nonprofit and advocacy clients.

Before joining The VENG Group, Ben worked at Fannie Mae as a Manager, Program Management from January 2010 to October 2011. In this role, they led a team in the IT Business Office and managed an annual budget of $90 million. Ben partnered with various departments to standardize operational processes and financial metrics.

Additionally, Ben worked as an Independent Consultant at Angel.com (acquired by Genesys) from October 2009 to March 2010. Ben developed business cases and reusable dashboards for clients to analyze caller volumes and usage patterns within their hosted IVR applications.

Ben's early career includes serving as an Engagement Manager at PRTM from May 2000 to February 2009. During this time, they supported the delivery of various engagements across multiple industries such as electronics, energy, manufacturing, IT, pharmaceuticals, and telecommunications.

Overall, Ben Shupe has gained extensive experience in leadership, program management, professional services, and technology consulting throughout their career.

Ben Shupe has a Bachelor of Science degree in Management Information Systems, General from the University of Maryland Global Campus. The specific start and end years of their study are not provided.