Amanda Allan

Amanda Allan has extensive work experience in the customer service industry. Amanda started their career at Sainsbury's as a Customer Service Representative, where they gained experience in various departments and handled customer queries and escalations.

In 2007, Amanda joined The Craneware Group as a Client Services Representative, where they maintained excellent customer relations and provided user support for proprietary software applications. Amanda was later promoted to the role of Client Services Representative Shift Supervisor, where they also developed and maintained the CSR training program.

Amanda continued to advance in their career at The Craneware Group, becoming the Deputy CSR Manager in 2012. Their responsibilities included coaching team members, refining processes, and advocating for improvements in efficiency. Amanda then transitioned to the role of Client Services Projects Manager, where they managed a specialist team of support analysts and internal training specialists. In addition to supporting key client accounts and handling complex support issues, Amanda also ensured the efficient execution of internal team projects.

Most recently, Amanda served as the Head of Software Support Services at The Craneware Group. In this role, they led a team of 40+ individuals and managers, prioritizing employee engagement and growth. Amanda was responsible for performance metrics, meeting customer bug SLAs, and prioritizing customer needs during software planning cycles.

Overall, Amanda Allan has demonstrated strong leadership and problem-solving skills throughout their work experience in customer service and software support services.

Amanda Allan's education history consists of multiple degrees and certifications. Amanda completed a PgDip in Information Technology with Web Technology at the University of the West of Scotland from 2005 to 2006. Prior to that, they earned a BSc(Hons) in Immunology & Microbiology from the University of Strathclyde, studying from 2003 to 2005. Amanda also holds a BSc in Biological Sciences, which they obtained from the University of the West of Scotland between 2001 and 2003.

In terms of additional certifications, Amanda has obtained several qualifications. Amanda is an AWS Academy Graduate, having completed the AWS Academy Cloud Foundations, AWS Academy Introduction to Cloud Semester 1, and AWS Academy Machine Learning Foundations courses offered by Amazon Web Services (AWS). Amanda also holds the Microsoft Certified: Azure Fundamentals certification from Microsoft. Additionally, Amanda has completed various online courses through Code School, including Breaking the Ice With Regular Expressions, Discover DevTools, Front-end Formations, Front-end Foundations, JavaScript Road Trip Part 1 and Part 2, Shaping up with Angular.js, The Magical Marvels of MongoDB, The Sequel to SQL, Try Git, Try Python, and Try SQL. The specific months and years of completion for the Code School courses are not provided.