Naveed Ismail

VP Customer Management at Craneware

Naveed Ismail has a diverse work experience spanning across various industries. Naveed joined The Craneware Group in 2019, where they held multiple roles. As the Principal of Healthcare Analytics, they oversaw product management for the Trisus Healthcare Intelligence (THI) solution, defined product roadmaps, conducted market research, and generated new ideas for product features. Naveed then served as the Director of Healthcare Analytics, where they led the customer success team and oversaw business solutions. Naveed later became the VP of Customer Management, where they were responsible for managing customer relationships.

Prior to working at The Craneware Group, Naveed worked at SDLC Partners, L.P. as a Senior Business Consultant from 2018 to 2019. Naveed also worked at UPMC from 2012 to 2018, starting as a Financial Analyst and progressing to becoming the Lead Financial Analyst. In this role, they managed a team of analysts, provided financial analytics and support, developed budgeting strategies, and helped with user acceptance testing for cost management services.

Naveed also has experience in leadership roles outside of their professional career. Naveed served as the Chapter Advisory Board Chairman for Phi Delta Theta Fraternity from 2013 to 2020. Additionally, they worked as an Intern at Hefren-Tillotson, Inc. and served as the Wise Health and Fitness Center Supervisor at Allegheny College.

Naveed Ismail began their education at Slippery Rock Area High School, where they completed a College Preparatory Program and obtained their High School Diploma in 2005. After that, they attended Slippery Rock University of Pennsylvania in 2007, although no specific degree or field of study is listed for this time period.

In 2008, Naveed enrolled in Allegheny College and pursued a Bachelor of Arts degree in Managerial Economics and Mathematics. The end year for their studies at Allegheny College is not provided, suggesting that they may still be in the process of completing their degree or may have left before finishing.

In 2016, Naveed attended the University of Pittsburgh School of Health and Rehabilitation Sciences, where they completed a program in Emergency Medical Technician (EMT) focused on the Center for Emergency Medicine. This program concluded in 2017.

In addition to their formal education, Naveed has obtained several certifications. In 2014, they completed a Finance Management Rotation Program from UPMC and received Project Management Training from UPMC Health Plan. In 2017, they obtained the BLS Provider certification from the American Heart Association | American Stroke Association, as well as the Emergency Management Institute Incident Command System certification from the U.S. Department of Homeland Security. In 2018, they became a Certified Scrum Master through Scrum Alliance and earned the Six Sigma Foundations certification from LinkedIn. Lastly, in 2019, Naveed obtained the Sales: Customer Success certification from LinkedIn.

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Previous companies

Allegheny College logo

Timeline

  • VP Customer Management

    September, 2020 - present

  • Director Healthcare Analytics

    April, 2020

  • Principal Healthcare Analytics

    March, 2019

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