Michael Veloria is a seasoned BPO leader with 18 years of dynamic experience, including 8 years in Workforce Management. Currently, they serve as a Workforce Manager for Microsoft 365 Concierge Operations at Crayon. Previously, they held key roles at Accenture in the Philippines, where they managed large teams, ensured service delivery excellence, and led significant process automation projects. Michael earned a Bachelor of Arts in Economics with a minor in Behavioral Science from De La Salle University.
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