Saurabh Karwal is an experienced design leader with 16 years in the field, specializing in experience design and AI-driven solutions. They currently serve as Chapter Lead of Experience Design at Commonwealth Bank, where they lead a high-performing team to enhance digital banking experiences for millions of Australians. Previously, Saurabh held key roles at organizations like Bupa, Optus, and Standard Bank South Africa, where they demonstrated expertise in user experience and design strategy across various industries. They hold a Master's degree in Interaction Design from the Indian Institute of Technology, Kanpur, and a CUA in UX from Human Factors International. Saurabh is passionate about mentoring and fostering a collaborative work environment to empower team growth.
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