Nataly Waters

Nataly Waters (Holovko) serves as the Customer Success Director for the Americas at Creatio, where a strategic vision for customer success is established to enhance product adoption and drive customer satisfaction and retention. Previously, in the role of Head of Customer Success Global, Nataly led a team focused on managing client renewals, cross/up-sell opportunities, and project guidance, while also participating in enterprise implementation projects. Early career experience includes a position as a Customer Success Manager, overseeing the customer life cycle and managing CRM software implementations. Nataly began professional experience as a Customer Support Specialist at Wentrum, providing exceptional assistance to customers and managing orders and contracts. Educational credentials include a Master's degree in International Trade from Kyiv National Economic University, coursework at the University of Augsburg, and completion of a program at Harvard Business School Online.