Creative ITC
Danny Ly is a skilled Technical Services Engineer at Creative ITC, specializing in MSP operation support for various infrastructures including VDI, DaaS, and BaaS since July 2023. With a solid background in IT support roles, Danny previously served as a 2nd Line Support IT Engineer at Dataquest Group, providing helpdesk support adhering to ISO 27001 standards, and as a Reliability Operations Analyst at Sandbox VR, managing 24/7 monitoring and support services. Other notable positions include Technical Support Analyst at Melco Resorts & Entertainment, Service Desk FM Coordinator at ENGIE, Audit Administrator at TSO Parliamentary Press, and Documentation Administrator at UBS. Danny's experience spans diverse sectors, showcasing expertise in customer service, technical support, and documentation management.
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Creative ITC
Creative ITC is firmly established as a multi award winning IT infrastructure and global cloud services provider. We deliver real-world IT infrastructure solutions for today, to take you where you need to go tomorrow. We design and deliver agile solutions across five continents, turning our customers’ challenges into stunning business outcomes. We’re a global IT company with a difference. Our ratio of technicians to office staff is 4:1, significantly above our peers. Each specialist is highly qualified in their field. So, we’re ideally placed to provide full lifecycle support for multi-vendor IT estates – from design, governance, and inventory management, to full outsourcing with managed services tailored to your exact needs. We only recommend products we stand by. So, if you ask for new hardware, we’ll first ask you why. Every time. We always engage as if your project is our own, mobilising quickly and taking last-minute changes in our stride. If something needs fixing we’ll take care of it, proactively, most often before your end users even notice there’s a problem. Success is built on delivering outstanding customer experience. And we never forget that.