Ella Ford is currently the Head of CRM and Customer Experience at Orlebar Brown, a role held since 2023. With over 10 years of experience in CRM and loyalty across sectors such as retail, beauty, and travel, they have contributed to brands like M.A.C Cosmetics, Cath Kidston, and Sweaty Betty. Ella also served as the Senior CRM Manager at Cath Kidston from 2021 to 2023 and held various marketing roles prior to that, including a contract position as National Marketing Manager at Cure Brain Cancer Foundation in 2018. Ella is a graduate of the Google Squared Digital Marketing programme and continues to mentor at the Chanel Creative Mentor Network.
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