Creative Virtual
Mugdha Desai has extensive experience in the IT industry. Mugdha started their career at Syntel (India) Ltd. as a Delivery Manager in 1994 and worked there for ten years. Mugdha then joined Mastek as a Group Software Manager from 2004 to 2007. After that, they worked at Tech Mahindra as a Programme Manager from 2007 to 2009. Mugdha then moved to Mastek Ltd. as Vice President - Offshore Delivery for UK, where they managed IT delivery for customers in the UK and handled large-scale projects and services until 2014. Mugdha then joined Creative Virtual as Head - India Operations, where they were responsible for managing the India center's P&L, Operations, and Delivery. In 2017, Mugdha took on the role of Vice President Delivery - EDC at Rave Technologies - A Northgate Public Services Company, leading the offshore Development center and implementing DevOps practices for operational efficiency.
Mugdha Desai holds a Master of Computer Applications degree in Computer Science from Shreemati Nathibai Damodar Thackersey Women's University, which they completed from 1991 to 1994. Mugdha also has a Bachelor of Science degree in Physics from the University of Mumbai, which they obtained from 1988 to 1991. Additionally, Mugdha has additional certifications including Certified Scrum Master, Prince2 Practitioner, and Project Management Professional from the Project Management Institute (PMI). However, specific details regarding the obtained month and year of these certifications are not provided. Mugdha attended Paranjape Vidyalaya without indicating any degree or field of study.
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Creative Virtual
Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and unmatched expertise. Our innovative V-Person™ virtual agent, chatbot, and live chat solutions bring together humans and AI to deliver seamless, personalised, and scalable digital support for customers and employees. Leading global organisations rely on our award-winning technology and expert consultation to improve their support experience, reduce costs, increase sales, and build brand loyalty. Our global team and extensive partner network support installs around the world in over 37 languages, providing both localised collaboration and international insights. Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, India, Singapore and Hong Kong.