Creative Virtual
Shirley Yang is a Senior Conversational AI Engineer & Analyst at Creative Virtual since June 2021, where responsibilities include project management, designing and building chatbot systems, analyzing performance, and managing clients' knowledge bases. Notable achievements include successfully managing chatbot systems for clients such as Transport NSW, HSBC HK, MMSG, Sony, and IKEA. Prior experience includes serving as an R&D Engineer at Siemens from December 2004 to December 2018, focusing on the application of speech recognition and synthesis technologies in products. Shirley Yang holds a PhD in Digital Signal Processing and Speech Technology from The Chinese University of Hong Kong, a Master of Engineering in Communications and Information System, and a Bachelor of Science in Electronics and Information System, both from Lanzhou University.
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Creative Virtual
Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and unmatched expertise. Our innovative V-Person™ virtual agent, chatbot, and live chat solutions bring together humans and AI to deliver seamless, personalised, and scalable digital support for customers and employees. Leading global organisations rely on our award-winning technology and expert consultation to improve their support experience, reduce costs, increase sales, and build brand loyalty. Our global team and extensive partner network support installs around the world in over 37 languages, providing both localised collaboration and international insights. Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, India, Singapore and Hong Kong.