Parul Mishra is a seasoned professional with extensive experience in incident management and technical support, currently serving as a Senior Manager at CredAble since April 2024. Prior roles include Service Delivery Manager at Microland Limited, CFS Lead at IDC Technologies, and Senior Consultant at DXC Technology, contributing significantly to the management of high-severity incidents across multiple accounts. Parul has demonstrated leadership by forming and driving Technical Recovery Teams to minimize client disruptions and possesses strong interpersonal skills, having trained Tier 2 engineers at Wipro. A graduate with a Master of Computer Applications in Computer Science from SRM IST Chennai, Parul's career spans over a decade in various technical and support capacities across reputable organizations.
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