Bryan Stapleton

Bryan Stapleton is an experienced professional in customer service and operations management, currently serving as the Director of Agent Experience at Credit Karma since April 2019. Prior to this role, Bryan held various managerial positions, including Senior Vendor Manager at Affirm, Inc. and Senior Manager of Contact Center Operations at Fitbit, where oversight of global customer support strategies was a key focus. Bryan's tenure at Zynga included positions from Customer Service Manager to Director of Community and CS Operations, significantly scaling customer support teams and implementing effective social media strategies. Earlier career experiences include roles at SLI Systems, Ingenio, Telstra, and PeopleSoft, contributing to a well-rounded background in customer success, team development, and technical support. Bryan's educational background includes a brief period at the Academy of Art University in 1994.