Alan Klein is a seasoned Solution Architect currently at Cresta, where the focus is on leveraging AI to enhance skill development and business productivity. With extensive experience at Twilio Inc., including roles as Solutions Architect and Senior Strategic Solutions Engineer, Alan possesses a deep understanding of programmable communications technologies and REST-based APIs. Prior roles include Principal Technical Support Engineer at Twilio and UC Network Engineer at Amazon, where Alan managed complex telephony systems and customer support operations. Alan also has sales engineering and consulting experience with various companies, enhancing technical sales processes and mobile technologies. Educationally, Alan holds a Bachelor of Science in Accounting from the University of South Florida, an MBA in Management Information Systems from Florida International University, and completed a Full-Stack Web Development bootcamp at DigitalCrafts.
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