Jeff Stroum

Jeff Stroum currently serves as the Director of Global Partnerships at Cresta, an organization focused on enhancing customer interactions through real-time intelligence in contact centers. With a robust background in strategic partnerships and sales, Jeff held various leadership roles at Shelf, including Global Director of Strategic Partnerships, Director of Partner Operations & Enablement, and Director of Strategic Consulting. Prior experience includes positions at CallMiner as Enterprise Sales Director and Director of Channel Sales and Development, as well as Senior Solutions Consultant at Genesys | SoundBite Communications. Jeff's career began at Plaza Associates, where roles included Director of Telecommunications and Quality Assurance. Additionally, Jeff served as Lead Sales Engineer at Allegiance Telecom earlier in the career. Educational credentials include an MBA in Marketing from the University of Connecticut School of Business and a BA in Entrepreneurial Small Business Management from The George Washington University School of Business, along with a Project Management Professional (PMP) certification from the Project Management Institute.