Sam Irwin

Sam Irwin is an experienced professional in customer success and account management, currently serving as Manager of the Customer Success Team at Crexi since February 2020. Sam oversees a portfolio of over 800 broker clients, driving user engagement through marketing consultations and platform demonstrations. Notable achievements include leveraging Tableau for strategic user adoption analysis, maintaining a monthly unit churn rate under 2%, and consistently leading upsell efforts. Prior experience includes a senior role at ChowNow, where Sam managed the onboarding of restaurant accounts and achieved a record number of launches in a month, as well as roles at SnackNation and various internships in the film industry. Sam holds a Bachelor’s Degree in Cinematography and Film/Video Production from Loyola Marymount University, completed in 2017.