Jyoti Menon is a seasoned professional with extensive experience in customer service and management roles. Currently serving as Customer Service Team Lead at Croda since August 2017, Jyoti has progressed through various positions including Assistant Customer Service Manager, Senior Executive, and Senior Officer. Prior experience includes the role of Assistant Commercial Manager at Archroma, where responsibilities encompassed managing MIS functions, customer service operations, receivables monitoring, and financial analysis. Jyoti holds a Master of Business Administration in Leadership and Strategy as well as Operations and Supply Chain from NMIMS CDOE, completed in April 2023, and a Bachelor’s Degree in Commerce from SIES College of Arts, Science and Commerce, earned in 2011.
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