Caroline Söderström is a seasoned expert in scaling and transforming high-performing, customer-centric organizations. With a current role as Manager of Software Development at Crosskey, they lead change and resourcing for software development teams in the Credits domain. Previously, Caroline held various leadership positions, including VP of Operations at Habito and Head of Merchant Support at Klarna, where they improved customer experience and managed significant organizational changes. Caroline's early roles in customer service and event management laid the foundation for their extensive career in operational excellence and team leadership.
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