Ciprian Nastase is an experienced professional with a strong background in quality assurance, customer support, and technical troubleshooting. Currently, Ciprian works at Crossover as a Generative AI Engineer and has previously held various roles including Level 3 Quality Assurance Engineer and Customer Support Manager. Responsibilities included managing teams, coaching agents, analyzing support data, and generating actionable insights to improve customer service. Ciprian also has experience in technical support for GFI brands and Lenovo products, as well as roles in real estate and quality assurance at notable companies such as Gameloft and Electronic Arts. Educational qualifications include a degree from the University POLITEHNICA of Bucharest.
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