Edwin Antipolo is an experienced professional with a diverse background in call center operations, quality management, and IT education. Currently serving as a Call Center Concierge at Crossover for Work since July 2020, Edwin excels in customer problem resolution and product knowledge enhancement. As a Quality Lead at Conduent Philippines, Edwin manages quality specialists, analyzes quality data, and collaborates with leadership to ensure service level agreements are met. Edwin's freelance work in video captioning and subtitling with Iyuno Media Group further showcases versatility. Previous roles include Quality Manager at Sitel, Performance Development Coach and Quality Assurance Analyst at ePerformax, and Territory Coordinator at Pepsi-Cola Products Philippines, complemented by an academic foundation in Information Technology and teaching credentials.
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