Michael Galicha is an experienced technical support professional with a diverse background spanning over 15 years in various roles within the technology and customer service sectors. Currently serving as an L1 Support Engineer at Crossover for Work since September 2018, Michael excels in providing technical solutions across a wide range of software products. Previously, at Sizmek, Michael held multiple positions, including Tier 2 Support Team Lead, where leadership and process improvement were key focuses, and Tier 1 Support Team Lead, emphasizing creative process enhancement. Earlier experience includes roles as a Support Engineer at Sizmek, Senior Rich Media Developer at Wide-Out Workforces Inc., and Customer Service Representative at PLDT. Michael's educational background includes studies at Mapúa University.
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