Simon West

Simon West is a seasoned professional with extensive experience in customer support and content creation. Currently serving as a Customer Service Specialist at Crossover for Work since December 2019, Simon has developed and refined an upgrade process for customers, emphasizing documentation and continuous improvement. Prior to this role, Simon worked as an Instructional Content Engineer at GFI Software, where contributions included creating help guides for various clients and products. In earlier positions, Simon demonstrated leadership as the European Support Manager at Pipa Studios by training staff and implementing new systems, and as a Crosscare Analyst at Advanced, providing 24/7 customer support. Simon's career began at Warthog Games Ltd, where responsibilities included assisting in production and quality assurance. Simon holds a Bachelor's degree in Computer and Video Game Design from The University of Salford.