Mandy Shaw has extensive experience in digital connections and customer service, currently serving at Crossroads Church in Cincinnati, OH, since December 2021. In this role, Mandy focuses on answering inquiries, fostering community engagement, and facilitating spiritual growth. Prior experience includes working as an Account Manager at State Farm® from February 2018 to November 2021, managing property and casualty, financial services, and life and health accounts. Additionally, Mandy served as a Quality Analyst and Trainer at American Modern Insurance Group from February 2011 to October 2017, and worked as a Customer Service Representative at Marketing Support Services, Inc. from September 2005 to February 2011. Mandy holds a Bachelor of Arts in Organizational Leadership from Northern Kentucky University, completed in May 2022, and an Associate's Degree in Liberal Arts and Sciences from the University of Cincinnati-Clermont College.
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