Brian Goldner is an accomplished Unit Director with extensive experience in healthcare management, currently serving at Crothall Healthcare since March 2008. Significant achievements include developing a multidisciplinary scorecard that improved customer satisfaction (HCAHPS) from 58.8% to 82%, and creating process improvement plans that led to the 99th percentile in patient satisfaction across 60 facilities during tenure at Physicians Regional Medical Center. Prior experience includes enhancing operational efficiencies at Bay Medical Center through SOP development, resulting in improved cleaning turnaround times and increased patient satisfaction scores. Goldner's career began at Healthcare Services Group, Inc., where successful project management led to significant cost savings and regional growth. Educational background includes a Bachelor of Science in Child Development and Family Relations from East Carolina University.
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