Michael Hicks is an experienced operations leader with a diverse background in healthcare and service management. Currently serving as the Director of Operations at Crothall Healthcare since April 2019, Michael has previously worked as a Quality and Training Manager at Mercy Health from July 2015 to December 2017. Prior to that role, Michael spent over 16 years at ServiceMaster "At YOUR Service" as General Manager, contributing to extensive operational improvements. Additionally, Michael has experience as an Operations Manager at St. Ritas Medical Center from February 2010 to February 2013, further highlighting a robust career focused on quality and efficiency in operations.
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