Brian Valente is an IT Service Management professional currently serving as the Senior Practice Lead at CrowdStrike, where they focus on enhancing ITSM practices through the design and implementation of Service Management architecture. Previously, as a Principal Practice Lead at Splunk, Brian elevated ITSM frameworks and significantly improved process maturity using ServiceNow. Their career also includes experience as an Engineer in Service Management at JetBlue Airways, where they contributed to a successful IT transformation and reduced incident durations by over 50%. Brian holds multiple ITIL certifications and a Bachelor of Science in Computer Information Systems from Dowling College.
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