Callum James is a Technical Support Engineer at CrowdStrike since August 2023, bringing extensive experience in technical support roles across various organizations. Previously, Callum served as a Senior Technical Support Engineer and Customer Support Team Lead at COFENSE from September 2016 to August 2023, where responsibilities included incident resolution, customer communication, and development of support documentation. Prior roles at PhishMe, Inc. encompassed similar technical support functions, including leadership responsibilities and process development. Callum's earlier experience includes deputy leadership positions at NHS Commissioning Support Units, focusing on customer support and team training. Callum holds multiple certifications, including Microsoft Certified Solutions Associate and Comptia Network+, alongside a history of vocational education.
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