Graham Lampen is the Senior Director of ServiceNow Strategy and Delivery at CrowdStrike, bringing over 25 years of experience in IT Service Management. Previously, Graham led ITSM transformation efforts at Splunk, where they advanced from Senior Manager to Director of IT Service Management. Their background includes significant roles at JetBlue and Virgin Atlantic, where they implemented transformational ITSM projects and drove improvements in service delivery. Graham is a certified ITIL V4 Strategic Leader and has received multiple awards for their contributions to IT service management, including the itSMF Student of the Year Award in 2008.
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