Jacob L. has extensive experience in customer support and engineering management, currently serving as the Sr. US Support Engineering Manager for LogScale at CrowdStrike since April 2021. In this role, Jacob manages a team of US & APJ agents, ensuring effective training and career growth while collaborating with the EU Support team for consistent service. Prior to this, Jacob held various positions at Twilio Inc. and SendGrid, focusing on escalated support issues and personalized service for VIP customers. Additional experience includes roles at Nylas, Support Driven, and Blue Water Shipping Company, demonstrating a strong background in technical support, operations management, and community engagement within the customer support field. Jacob holds a Bachelor of Science in Maritime Administration from Texas A&M University.
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