Rachel Brown

Rachel Brown is a Customer Value Manager in the public sector at CrowdStrike, having transitioned into this role in 2024. Previously, they served as a Customer Success Manager at ID.me, where they managed customer relationships and facilitated onboarding processes. Brown has also held various positions within the company, including Escalations Team Lead and Customer Success Associate, and has worked in the restaurant and hospitality industry, gaining significant customer-facing experience. They graduated with a Bachelor of Science in Business Administration from West Virginia University in 2020, where they also completed projects in digital marketing and data analysis.