Rick L.

Rick L. currently serves as the Manager of Technical Support at CrowdStrike, a position held since October 2023. Prior to this, Rick held the role of Senior Manager of Customer Success Engineering at Trellix from October 2008 to August 2023, where leadership in team development and employee morale initiatives led to enhanced retention and satisfaction. Before Trellix, Rick managed the Customer Support Center at NCR (formerly Radiant Systems, Inc) from July 2006 to October 2008, focusing on operational efficiency and team motivation. Rick's career began at Yum! Brands, where from December 1984 to July 2006, responsibilities included leading operations at the Pizza Hut Support Center, emphasizing recruitment, training, and process improvements. Rick obtained a Bachelor of Business Administration from Wichita State University.