Saniya Shaikh is a seasoned professional with extensive experience in customer support and alliance operations. Currently serving as a Senior Alliance Operations Analyst at CrowdStrike since December 2021, Saniya manages the daily administration and support of the Salesforce.com database, focusing on Accounts, Contacts, Opportunities, and Territory Assignments. Previously, Saniya held the role of Alliance Operations Analyst at CrowdStrike, contributing to similar responsibilities. Prior experience includes working as a Customer Care Representative on the Licensing Team at Symantec from December 2014 to January 2020, where case management for customer inquiries was a key focus. Additionally, Saniya served as a Customer Support Executive at Vodafone from January 2012 to December 2014, addressing retailer queries, and began a career as a Sr. Customer Support Executive at 3 Global Services India Private Limited, handling billing and support for mobile services in the UK from December 2010 to January 2012.
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